Being able to get in touch with your cloud hosting supplier any time you have any kind of questions or experience any issues is really important and how quickly they'll reply and react is often essential, in particular when your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are, in addition one way to identify actual suppliers from resellers. The latter usually respond just to e-mails or support tickets and you may need to wait for a whole day or more so as to get a reply. In case the trouble involves several replies, you could end up losing a few days in order to get a simple problem solved. When you use a genuine and trustworthy web hosting supplier, you should be in a position to get in touch with the support team anytime and get a prompt response whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 billing, customer and technical support for our Linux cloud hosting. Even if you are not our client yet and you have questions, we will assist you promptly and provide the necessary info, in order to give you the choice to make the best decision when you acquire your new hosting account. We are available anytime, including holidays and weekends, and we supply several options for communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, thus you can call the one which is closer to you. The max response time for the emails and your tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive well-timed assistance, particularly if your web site is not running properly for some reason. All of our semi-dedicated hosting come with 24/7 customer and technical support, so that if anything comes up, you can use several ways to contact us - phone line with a few local numbers globally, live chat, emails and support tickets. The first two options are for billing, pre-sales and basic issues, so in case you don't have an account yet, for instance, you're able to find more details for our solutions, or we can help you with less complicated technical matters. The second two methods are for strictly technical matters or everything which is more time-consuming due to the fact that it is much easier follow the communication between you and our support crew. The warranted max reply time for them is only one hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day in order to receive assistance as you may have to do with other service providers.

24/7 Customer Support in VPS Hosting

In case you get a virtual private server from us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the United States, the UK and Australia as well as a live chat service. If you are a current customer and you're looking for help with some technical issue which requires longer time to investigate or resolve, you will be able to open a support ticket through your billing account or you will be able to send an e-mail and we'll handle the problem and send you a response within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for most issues it takes less than half an hour to get assistance. The support service covers the VPS and all pre-installed software it comes with, so in case you need help with third-party applications, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Web Hosting

If you get a dedicated server through us, you are able to get in touch with us anytime using several channels and the max time that you will have to wait for an answer is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you would like to learn more about our website hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the world. In case you'd like to receive assistance with third-party software that you can't deploy or operate effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.