A ticketing system is the most common means of communication that web hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to solve an issue that takes a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all responses contributed by either side will be kept in one and the same place in the event that somebody else wants to work on the issue at hand and the info in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, so you will have to sign in and out of no less than 2 accounts in order to execute some procedure or to touch base with the company’s client care team. If you desire to administer several domains and each one of them is hosted in a separate account, you will need to use even more accounts at the same time. Also, it may take substantial time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you will be able to access it at any moment with just a few clicks of the mouse, without having to log out of your hosting account. The ticketing system offers a quick-search field, which will help you track down the status of de facto any ticket that you’ve submitted in the past, if required. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a specific problem before you actually post a ticket. The ticket response time is maximum 60 minutes, which suggests that you can get prompt assistance whenever you need it and if our tech support team recommends that you should do something in your account, you can do it straight away without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting, which suggests that you won’t require an additional support platform to touch base with our client service team – you can do that on the spot if you stumble upon an obstacle. Opening a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. With our smart search option, you can swiftly find any ticket that you have already posted. You can submit a ticket at any given point in time as our support team members are on duty around the clock and respond in less than an hour, although it rarely takes this much to receive a reply. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about the need to use 2 or more platforms to resolve a simple problem.