A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It's an efficient method to receive some info about the web hosting services or have some issue resolved as you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes any time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. Furthermore, you're able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone rates that you will have to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As we consider the fact that many troubles are usually resolved when you speak with a live person, we supply a live chat service for all our potential and existing customers. Our chat is available every single day and our support representatives can assist you with a wide range of questions and troubles. If you aren't our customer yet, you're able to find out more about our cloud hosting packages and the web hosting platform in general to be certain that your sites will function properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with any of our services, you can join us on our live chat and we can provide you with the required details or help you troubleshoot the problem. You will have to open a trouble ticket for some troubles that need longer time or the assistance of a system administrator, but for numerous standard issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so that whenever you have any kind of questions about our semi-dedicated hosting, you are able to get in touch with our customer support team anytime no matter if you have already obtained an account or not. In general, the chat service is intended for pre-sales, billing and common questions and issues, yet we're able to assist you with many tech questions as well. We can help you select the proper package for your websites if you don't have an account yet, we can answer all of the billing questions or issues you have or we can assist you with installing your new email address on your personal computer or smartphone - all this will be done timely because our live chat service is accessible all day long, every single day. Any time you want help, you can talk with a representative and save a long time.