If you’ve ever got any queries in regards to your hosting plan or you experience a problem with your sites, you’ll need to touch base with the web hosting company’s technical support team. It may not make a difference how swiftly they will respond when you have a general question, but a problem like a faulty software application update, for example, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be inoperational. If you offer goods or services online, any downtime will influence your website negatively and you may lose existing or potential clients. Many hosting providers, predominantly resellers, handle tickets and emails within 24 hours, but in the digital sphere this is much too long, since clients will scarcely ever go back to a website that isn’t working correctly over a lengthy time period.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours, or even one whole day, to get an answer to a client support ticket or an e-mail. Irrespective of when you get in touch with us, we’ll get back to you within no more than sixty minutes with any technical or pre-sales questions that you might have. In fact, our real reply time scarcely ever exceeds 20-30 minutes. As we’re at your service 24 hours a day, 7 days a week, you’ll always receive support in a well-timed manner and we are aware of how vital this is in the Internet era. Shortly after you contact us, we will answer your enquiries. If you confront any technical challenge, we will solve it instead of you, or we’ll give you all the necessary information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we recognize just how crucial it is to get quick help, we promise that you’ll never need to wait for more than an hour to obtain an answer to any trouble ticket that you submit through your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than twenty to thirty minutes and this is valid for any query irrespective of its nature – general, technical or billing. On top of that, our tech and client support staff is working day and night, which suggests that even if you send a ticket during holidays, you will always receive a fast reply, which will include the answer to an enquiry, the solution to a predicament or the details required to resolve an issue yourself – if there is something that you have to do on your end. With us, you won't ever need to spend a day waiting for an answer like you would with plenty of other companies.