In case you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for a lot of things it's better to speak with a live person on the phone than to exchange tickets or email messages. If you'd like to learn more about a particular service before you order it or in case something small has to be done, for instance, it is much easier and faster to do it in real time. When you have the option to get hold of representatives by phone, it's also very likely that you are working with a real web hosting provider, not just a reseller. The level of support that you will get on the phone may differ between different companies - from general issues to dedicated tech support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are managed via e-mail and tickets.

Phone Support in Cloud Hosting

We know that the option to talk with a live agent is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you will be able to get in touch with us on the phone for fourteen hours every day. If you consider getting one of our Linux cloud hosting, for example, you're able to phone us and learn more about our services before you order to ensure that we meet all of the system requirements for your websites. After the purchase, you can call us about any kind of sales and billing troubles you may experience, or get any type of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you have to use our ticketing system, which will make it easier to track the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs a day as a part of the support services for each and every semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket if you come across such a problem, but for all your general, billing or minor tech issues you can always give us a call and we will assist you in a timely manner so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your internet sites on our innovative cloud platform or you are able to receive any other general information about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia along with a worldwide number, therefore you will be able to call the one which is closer to your location.