Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your help requests will be replied to within maximum 60 minutes after the support ticket or email was submitted. If your issue needs additional assistance from an admin, we will direct the support ticket or the email to the person in charge, right away then leave a note to inform you that more time will be needed for arriving at the optimal solution. If you take advantage of the Admin Services package, all of the server administration tasks included there will be executed whenever you specify.
A Premium–Quality Customer Service
- We will be at your disposal 24x7x365 to respond to any queries that you may have about our Online Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. In case you also need help tackling server management tasks, you can order our Admin Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, plus software installation and troubleshooting services.
An Easy–to–Navigate Help Section
We have equipped the Online Control Panel with an elaborate knowledge base, which includes extensive explanations of its features and functionalities. Plus, we have made in–depth video tutorials that will further show you how to carry out a particular action or troubleshoot a typically encountered issue. All the how–to articles and the tutorial video clips are readily accessible from every Online Control Panel section via the Videos and Help buttons situated in the upper right corner.