A 60–minutes Ticket Solution Guarantee
Our technical support staff is working 24x7x365 to respond to each of your service needs. Each ticket you post to us will be resolved within no more than one hour. If your issue calls for help from one of our administrators, we are going to send the ticket to the technician on shift and will let you know that the problem is being resolved.
Qualified Client Help Service
Our tech support team will be on shift for you round–the–clock to to handle all service demand tickets that you send to us. We offer customer help for the software applications that are installed in advance on your hosting server. These include our custom built Online Control Panel, the selected Operating System plus the server admin panel (based on the VPS type).
An Intuitive Help Zone
Each section of the Online Control Panel that is available for free with your VPS has an inbuilt knowledge base. You will find a selection of illustrative how–to articles and reviews and an array of step–by–step video lessons that demonstrate all the normal website supervision responsibilities. You can easy–access them by clicking the Help or Video control keys in the right side of each Control Panel section.